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Service catalogue

Our Services

Intelligent Business Automation, Web & Software Engineering, and Strategic IT Solutions for Indian SMBs and Enterprises.

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An UmbrStack node at the centre of a network of connected tiles — code, cloud, settings, analytics, database, and messaging — representing the stack UmbrStack builds and automates.

Service 01

Automation & Conversational AI

Transforming how businesses meet, qualify, and look after their leads and customers across every digital channel they already use.

Leads from WhatsApp, Instagram, Facebook, a website, and Google Ads flowing into an AI assistant, which runs a WhatsApp product-catalogue conversation and outputs qualified leads, confirmed orders, reconciled payments, 24/7 support, and analytics.

WhatsApp Business API & AI Chatbots

  • Automated lead capture and nurturing from Facebook, Instagram, and website ads.
  • Interactive product catalogues with in-chat checkout and UPI / Razorpay payments.
  • Automated order confirmations, dispatch updates, payment reminders, and abandoned cart recovery.
  • 24/7 AI customer support that resolves up to 80% of common queries automatically.

AI Voice & Smart Calling Bots

  • Automated outbound sales calls and lead qualification, with live transfer to your sales reps.
  • Automated payment collection and debt recovery calls with DTMF or SMS payment links.
  • Appointment and service scheduling for clinics, service centres, and deliveries.
  • Inbound call handling that replaces traditional IVR — fluent in English, Hindi, and regional languages.

Omnichannel SMS & Messaging Automation

  • Automated OTP and security code delivery.
  • Timed drip campaigns triggered by real user activity.
  • Upgraded Rich Communication Services (RCS) messaging for richer experiences on Android.

Business Process & Operational Automation

  • Multi-source lead routing from IndiaMART, TradeIndia, Justdial, Meta Ads, and Google Ads into a central CRM, with instant sales assignment.
  • Automated GST-compliant invoicing synced to Tally or Zoho Books, with payment reconciliation.
  • E-commerce order and inventory sync across Shopify, Amazon, and Flipkart, with automated non-delivery recovery calls.
  • Automated HR onboarding, KYC collection, and attendance tracking.

Service 02

Web Development

High-converting, secure, and scalable web platforms — built to hold up under real traffic and real business logic.

An UmbrStack admin dashboard on a laptop showing revenue, orders, sales and channel analytics, alongside a mobile storefront with featured categories and best sellers.

Enterprise Web Applications

  • Custom admin dashboards for real-time business monitoring.
  • Progressive web apps with offline capability.
  • High-concurrency portals built to handle peak traffic without slowdown.

E-Commerce & Digital Storefronts

  • Custom and headless storefront builds.
  • Integration with Indian payment gateways — Razorpay, Cashfree, Paytm, and PhonePe, with UPI support.
  • Inventory sync across physical stores, web, and marketplaces.

Service 03

Software Development

Custom software built around each business's own logic, rather than bent to fit somebody else's product.

A layered core platform wired to four surrounding blocks — an ERP/CRM dashboard, a web and mobile app, an API and integrations layer, and cloud storage with a database.

Enterprise Software & Operational Tools

  • Tailored ERP and CRM systems built around your specific sales cycles and inventory needs.
  • End-to-end SaaS product engineering, from MVP through to scale.
  • Custom middleware connecting your platforms directly to Tally Prime, Zoho, or legacy systems.

Modernization & API Ecosystems

  • Legacy system refactoring into modern cloud-hosted platforms, with zero downtime.
  • Scalable REST and GraphQL API development connecting third-party tools and mobile apps securely.

Service 04

Mobile App Development

Fast, engaging mobile experiences built for the Indian market — the networks, the languages, and the payment habits.

Two phones running the same app from one codebase — a sales dashboard with orders, deliveries and today's activity, and a live vehicle-tracking screen with a route map and estimated arrival — flanked by iOS, Android, location, analytics, and payment marks.

Cross-Platform App Development

  • Cost-effective apps built with Flutter and React Native — a single codebase for both iOS and Android.
  • Pixel-perfect UI across screen sizes and network conditions.

Specialized & Enterprise Mobility

  • GPS-enabled field workforce tools for fleet tracking and delivery verification.
  • Consumer apps optimised for 3G/4G/5G, with vernacular language support and one-click payments.

Service 05

IT Consultancy & Digital Transformation

Aligning technology investment with business outcomes — so the spend is deliberate and the architecture holds.

Two people reviewing a strategy board that maps a cloud foundation across applications, data, and infrastructure, with a technology audit covering performance, security, scalability, and cost efficiency, and notes on security, compliance, and CTO advisory.

Technology Audits & CTO Advisory

  • Full audits of existing software stacks, database performance, and security.
  • Fractional CTO-level technical guidance for growing companies.

Cloud Strategy & Enterprise Security

  • Cloud migration to AWS, Azure, or Google Cloud, with cost optimisation.
  • Infrastructure hardening and compliance work aligned with Indian and international standards.

Scale

Solutions Tailored to Your Business Scale

The same disciplines, sized to where you are. Here is what each service area looks like for a growing business, and what it looks like at enterprise scale.

UmbrStack service offerings compared across small and mid-scale businesses and enterprise clients
Service areaSmall & Mid-Scale BusinessesEnterprise Solutions
AutomationReady-to-deploy WhatsApp bots, automated lead qualification, and localised AI calling.Custom LLM-driven voice and text agents, multi-department IVR automation, and omni-channel routing.
Web DevelopmentHigh-conversion websites and lead generation portals with payment and CRM integration.Micro-frontend architectures, headless CMS engines, and global high-traffic web apps.
Software DevelopmentCustom inventory and billing tools with Tally / Zoho sync.Multi-tenant SaaS platforms and distributed ERP builds.
Mobile AppsRapid MVP builds and field-force apps.Enterprise mobility platforms and offline-first sync engines for high-security use cases.
IT ConsultancyTech stack selection and cloud cost reduction.Full cloud migration execution and enterprise security audits.

The difference

Why Businesses Choose UmbrStack

Image placeholder · why-choose

Team or delivery visual

Suggested: studio/team photo, or a milestone timeline graphic. Landscape, 4:3.

01

Vernacular & Regional Context

AI models built to understand English, Hindi, Hinglish, and regional speech.

02

Local Ecosystem Readiness

Plug-and-play integration with Tally, Razorpay, Cashfree, Shiprocket, IndiaMART, and the WhatsApp API.

03

Custom Architecture

No one-size-fits-all tools — everything is built around your exact operational logic.

04

Full Lifecycle Delivery

Strategy and design through development, testing, deployment, and ongoing support — all under one roof.

05

Transparent Execution

Sprint-based agile development with clear milestones, regular demos, and full code ownership for you.

Next step

Ready to transform your business?

Tell us what you are trying to fix, automate, or build. We will come back within 24 hours with a clear view of what it takes.

Schedule a ConsultationRequest a Custom Proposal