Case study
Internal PlatformLocal2Global Mart — Thar Artisan Collective
Custom IT Suite · Ajmer, Rajasthan · Ongoing digital partner since 2024
Client: Local2Global Mart Private Limited (Thar Artisan Collective) · Engagement: Custom software development + ongoing digital partner · Systems delivered: Attendance & HR, Inventory Management, Support Ticketing
Thar Artisan Collective runs artisan production across multiple centers — Ajmer, Phalodi, Jaipur, and Kan Singh Center — training and employing rural women in stitching, embroidery, and craft production.
Section 01
The challenge
As the organization grew, staff attendance, payroll, stock, and customer/internal support requests were all managed through disconnected, manual processes with no way to see performance across centers from a single view. They needed a unified, white-labelled system that could scale with multi-center operations, support CSR and donor-reporting needs, and give leadership real-time visibility without adding operational overhead.
Section 02
What we built
A custom three-system IT Suite, fully white-labelled under the Thar Artisan Collective brand and hosted on a dedicated server, supporting multi-center operations with role-based access throughout.
- Attendance & HR Management System — A complete workforce management platform covering staff profiles, mobile-based attendance tracking, leave management with a structured approval chain, automated payroll calculation, training program management for artisan skill-building, and a dedicated Women Artisan Management module tracking income generated, skill progression, and project engagement per artisan. A CSR dashboard auto-generates donor-ready reports summarizing women employed, income generated, and artisans trained.
- Inventory Management System — Built around the realities of artisan production: fabric, thread, and accessory-specific stock tracking, machine tracking with service history, daily production logging per artisan with output-efficiency tracking, and a full restock request-and-approval workflow. Center-wise financial reporting gives leadership a clear view of cost, consumption, and wastage across locations.
- Support Ticketing System — A central system for both customer and internal requests, with automatic ticket routing based on keyword detection (shipping issues to Logistics, quality complaints to Customer Support, stock issues to Production), project allocation tracking for initiatives like CSR merchandise and partner training programs, and document management tied directly to tickets.
- Shared across all three systems — Multi-center login with cross-center switching for Admins, role-based access control and full audit logging, email notifications for key actions, Excel/PDF export on all major reports, and a fully responsive, fully white-labelled experience with no UmbrStack branding visible to end users.
Section 03
Post-launch growth
Since launch, the platform has continued to evolve alongside the client's needs — including CSR custom date-range exports, attendance location display, flexible weekly-off configuration, and bulk onboarding of production staff as the team scaled.
Section 04
The partnership
What began as a project-based engagement has grown into an ongoing digital partnership — UmbrStack now manages the client's full digital presence: social media across their brand portfolio, e-commerce platform operations, SEO, and continued platform maintenance, in addition to the IT Suite.